Shipping policy

Thank you for shopping with Moon Moisture! We strive to provide you with the best service possible. Please read our shipping policy carefully to understand how we handle your orders.

Processing Time:

  • All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times may vary depending on your location and shipping method selected at checkout.

Domestic Shipping:

  • We ship to all states within the United States.
  • Standard shipping typically takes 3-5 business days after processing.
  • Please note that shipping times are estimates and not guaranteed.

International Shipping:

  • We currently do not offer international shipping.

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order through the carrier's website.

Shipping Issues:

  • If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at [your customer service email] with your name and order number, and we will look into it for you.

Shipping Restrictions:

  • We are not responsible for any shipping delays caused by unforeseen circumstances such as natural disasters, strikes, or customs delays.

Returns and Exchanges:

Contact Us:

  • If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us at info@moonmoisture.com.

Thank you for choosing Moon Moisture for your skincare needs!